Refund policy
Refund policy
To obtain a refund, reach out to our customer support team no later than 60 days after purchase by emailing support@vitalyrahealth.com, or message us at our on-site chat box icon on the bottom right.
- Refunds are only issued for items that are successfully delivered. Vitalyra Health does not provide refunds for orders that were reported lost in transit. Additionally, replacements for orders lost in transit are not eligible for a refund.
- Please include your order number and the items that you wish to return for a refund to expedite the process.
- Please give us at least 1-2 days, we need your kind understanding to take some time allocated to process your refund.
Once it is past our 60 days guarantee period, strictly no refund will be able to carry out.
If you made a single item/unit purchase
We offer a full refund regardless of the amount of product used, as long as:
- the return request has been made within the 60-Days of the delivery date
- the product has not been requested and processed for refund more than 2 times in a full year (365 days from the day of that product first purchase) for each household.
If you want to refund specific product(s) within your order, a bundle or entire order products
We will only refund 50% of the entire order purchased (minus the shipping fee). Vitalyra Health works hard towards our Green Returns, hence there is no need to return back to us. To reduce wastage even if you do not like the product, please give it to someone else who needs and can benefit the nutrients from the supplements.
Example: Bundle of 3 Units of Vitalyra Health Hair Complex, we will refund 50% of the purchased amount minus the shipping fee amount.
Only one refund transaction is allow for an order
You can select various product(s) within an order for the refund one time only.
We are unable to refund more than twice for that same product, in a full year (365 days from the day of that product first purchase) for each household.
If there are products that exceed the 2 times Refund eligibility, our customer support team will validate on a case by case basis if a partial refund should be awarded.
We trust you as our dear customers by the second time of buying and trying our products, you will be able to make a well informed decision.
We are here to build a big community of healthy individuals!
Which items are non-refundable?
- Shipping cost
- Items marked as final sale
- Gift Cards
- Free gifts or promotional items with retail value
- Items purchased with rewards points
How soon will I get my refund?
You will be automatically refunded back to your original method of payment within 10-14 working days.
Please allow up to 7-14 days for your financial institutions to process the refund. In some cases, it may take longer before a refund is officially credited back to your card or account depending on your financial institutions.
- Refunds are only issued for items that are successfully delivered. Vitalyra Health does not provide refunds for orders that were reported lost in transit. Additionally, replacements for orders lost in transit are not eligible for a refund.
- Please include your order number and the items that you wish to return for a refund to expedite the process.
- Please give us at least 1-2 days, we need your kind understanding to take some time allocated to process your refund.
Once it is past our 60 days guarantee period, strictly no refund will be able to carry out.
If you made a single item/unit purchase
We offer a full refund regardless of the amount of product used, as long as:
- the return request has been made within the 60-Days of the delivery date
- the product has not been requested and processed for refund more than 2 times in a full year (365 days from the day of that product first purchase) for each household.
If you want to refund specific product(s) within your order, a bundle or entire order products
We will only refund 50% of the entire order purchased (minus the shipping fee). Vitalyra Health works hard towards our Green Returns, hence there is no need to return back to us. To reduce wastage even if you do not like the product, please give it to someone else who needs and can benefit the nutrients from the supplements.
Example: Bundle of 3 Units of Vitalyra Health Hair Complex, we will refund 50% of the purchased amount minus the shipping fee amount.
Only one refund transaction is allow for an order
You can select various product(s) within an order for the refund one time only.
We are unable to refund more than twice for that same product, in a full year (365 days from the day of that product first purchase) for each household.
If there are products that exceed the 2 times Refund eligibility, our customer support team will validate on a case by case basis if a partial refund should be awarded.
We trust you as our dear customers by the second time of buying and trying our products, you will be able to make a well informed decision.
We are here to build a big community of healthy individuals!
Which items are non-refundable?
- Shipping cost
- Items marked as final sale
- Gift Cards
- Free gifts or promotional items with retail value
- Items purchased with rewards points
How soon will I get my refund?
You will be automatically refunded back to your original method of payment within 10-14 working days.
Please allow up to 7-14 days for your financial institutions to process the refund. In some cases, it may take longer before a refund is officially credited back to your card or account depending on your financial institutions.
If a refund has been completely processed by Vitalyra Health, the issue will be the responsibility between you and your financial institution.
Under no circumstances does any replacement or refund establish a concession by Vitalyra Health. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.